Michelle Shel Goth

About Michelle Shel Goth

As a strategic business partner and C-Suite Executive Coach, I specialize in cultivating transformative leadership and driving strategic initiatives across various sectors. My expertise in Talent, Customer Success/SAAS, Sales Management, Biotech, and Professional Service Consultants enables me to spearhead innovation and enhance organizational capabilities.I am committed to fostering environments that nurture role exploration and continuous learning, driven by a deep curiosity about what motivates individuals to excel. My approach emphasizes Emotional Intelligence, Versatility, and Influence, essential skills for effective leadership and robust business partnerships.With a comprehensive background in sales, service, technology, retail, and non-profit, I am passionate about delivering outstanding customer experiences and operational excellence. By leading transformative conversations, workshops, and action labs, I shift the focus from mere skills acquisition to strategic, actionable outcomes with significant impact.I am keen to connect with fellow leaders and organizations interested in elevating their business strategy and leadership dynamics. If you see potential for collaboration, let’s connect and explore how we can achieve remarkable results together. My passion focuses on how to Model the Way!

Experience

1. Customer Success Director

   Studio 670 Repair

   Sep 2025 — Present · Framingham, MA, US

   As the Director of Customer Success at Studio 670, I am responsible for creating an exceptional client experience, from the initial engagement through long-term partnerships. This role ensures that customers feel supported, valued, and inspired by the Studio 670 brand, while helping the team translate design, craftsmanship, and restoration excellence into lasting client relationships.

Education

• St Clair County Community College

  Social Work

  1985 — 1987

• Western Michigan University

  Psychology

  1988 — 1992

• Erickson Coaching International

  ACC Certified, The Art and Science of Coaching

Skills

• Access
• Cross Functional Team Building
• Sales Operations
• Customer Service
• Teaching
• Management
• Facilitation
• Coaching & Mentoring
• Peoplesoft
• Customer Experience
• Consumer Electronics
• Microsoft Excel
• Organizational Development
• Training
• Customer Satisfaction
• Sales
• Retail
• Inventory Management
• Cross-Functional Team Leadership
• Store Management
• Event Planning
• Sap
• Account Management
• Teamwork
• Public Speaking
• Events Coordination
• Microsoft Word
• Analysis
• Student Ministry
• Sales Management
• Recruiting
• Leadership
• Product Management
• Corporate Events
• Organizational Effectiveness
• Product Marketing
• Merchandising
• Onboarding
• Ministry Development