Michelle Gause
Principal Customer Experience Program Manager, PMP Certified, Certified Scrum Master
- Role
- Principal Customer Experience Program Manager at Microsoft
- Location
- Woodbridge, VA, US
- LinkedIn followers
- 500 followers
About Michelle Gause
Executive Summary: With 25+ years of experience in the tech industry, I bring…
Experience
Principal Customer Experience Program Manager
Apr 2024 — Present · US
Responsible for collaborating with customers and consultants to ensure delivery quality and maturity, using Quality Assurance partners and Microsoft or industry methodologies appropriately:• Lead cross-functional teams to drive customer deployments in highly secured and regulated environments, focusing on Azure services.• Architect and implement customer-centric solutions by aligning Microsoft technologies with complex business needs and industry requirements.• Proactively identify and resolve customer issues, blockers, and unmet needs, ensuring successful solution adoption and product acceleration.• Serve as a trusted advisor, collaborating with stakeholders to communicate strategy, provide technical expertise, and drive product usage.• Manage strategic, high-visibility projects using Azure DevOps, prioritizing planning, risk management, and quality control for customer success.• Advocate for customer feedback, partnering with engineering and business teams to influence platform priorities and optimize Azure solutions.• Deliver enablement resources, best practices, and training to accelerate technology adoption and integration across diverse customer organizations.
Education
Strayer University
Bachelor of Science (BS)
1993 — 2003
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