Michelle Flores
Business Analyst @Mercury Insurance
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WORK HISTORY
Business Analyst @Mercury Insurance
EDUCATION
Azusa Pacific University
Masters in Business Management, International Business
Azusa Pacific University
Bachelor of Applied Science (B.A.Sc.), International Business/Trade/Commerce
ABOUT MICHELLE FLORES
As a Project Coordinator and Process Improvement Analyst at Mercury Insurance, I manage and coordinate project development from initiation to closure, with accountability for overall project results. I have over 5 years of experience in this role, where I have successfully delivered multiple projects on time and within budget, while ensuring quality and exceptional client relations.I also leverage my expertise in research and system enhancement to detect and resolve potential issues that threaten to impact business operations. I act as a mediator between executives and frontline staff, managing expectations and ensuring satisfaction through follow-up, responsiveness, and thorough communication. I have a Master\'s degree in Business Management with a focus on International Business, which enables me to work effectively with cross-functional and diverse teams. I am passionate about driving process improvements and fostering a quality mindset across the organization.
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