Michelle Falcon
Dedicated Call Center Leader | Elevating Customer Experiences and Operational Efficiency
- Role
- Associate Director - Network Process & Quality at AT&T
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Michelle Falcon
Analytical Manager with 19 years of experience launching and evolving customer relationship strategies to meet changing market conditions. Skilled in fostering customer loyalty. Exceptional communicator gifted in persuasively coaching employees and communicating product features and functionality. Diplomatic leader adept at facilitating dialogue that results in positive outcomes for all stakeholders. Proven track record as a primary point of contact throughout long-term services engagement.
Experience
Associate Director - Network Process & Quality
Oct 2020 — Present · Englewood, CO, US
Skills
- Crm
- Call Centers
- Customer Satisfaction
- Leadership
- Program Management
- Coaching
- Customer Service
- Customer Experience
- Telecommunications
- Time Management
- Vendor Management
- Team Building
- Team Leadership
- Management
- Process Improvement
- Training
- Business Process Improvement
- Contact Centers
- Customer Relationship Management (Crm)
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