Michelle Emmons

About Michelle Emmons

Product Manager leader with 10+ years of 0-1 full‑lifecycle product experience leading and managing B2B and platform product portfolios valued at over $1B. I excel in ambiguous problem spaces, bringing structure, clarity, and customer‑centric prioritization to guide teams toward impactful outcomes and solutions that scale.I focus on uncovering the “why” behind problems to influence strategy, roadmap direction, and cross‑functional alignment. I’ve managed 1–3 year product roadmaps that balance long‑term vision with near‑term delivery, ensuring measurable customer and business impact.My strengths include customer advocacy, cross‑team collaboration, and influencing across large, complex organizational structures. I bring strong technical acumen — especially in platforms, APIs, and AI — along with a talent for building product frameworks that improve clarity, repeatability, and product health. I’m also highly effective at partner relationship management, building trust and alignment across diverse stakeholder groups.As a servant leader, I’m passionate about mentorship and coaching. I embrace a growth‑oriented, “let them” mentality that empowers teams, builds autonomy, and develops future leaders.

Experience

1. Senior Product Manager

   Expedia Group

   Sep 2024 — Present · Austin, TX, US

   Lead Product Manager driving Marketplace Health initiatives across Expedia Group, strengthening marketplace trust and reducing operational friction through cross‑organization strategy and delivery. Led product strategy for partner self‑service workflows, enabling partners to autonomously manage reservation changes, improving operational efficiency and customer satisfaction.o Built a repeatable product framework for self‑service disputes, establishing the foundation for AI‑Powered Triage and Intelligent Workflow Automation.o Estimated ~30% reduction in operational call volume. Owned Expedia Group’s Cross‑Org Identity Verification product strategy, leading discovery and framing efforts to define shared problems, outcomes, success measures, and opportunities. Resulted in clear paths to reducing platform redundancy, lowering financial spend, and simplifying partner experiences. Launched a test‑and‑learn for an AI model that detects crisis events and risk impact to partners, travelers, and the business — reducing manual operations review workload by 70%. Partnered with Data & AI product leaders to identify and integrate crisis data sources, enabling real‑time travel disruption detection and improved crisis management capabilities.

Education

• University of Washington

  Bachelor of Science (B.S.), Electrical and Electronics Engineering

  2013 — 2015

• Texas McCombs School of Business

  Certificate, Product Management

  2021 — 2021

Skills

• Field-Programmable Gate Arrays (Fpga)
• Systems Engineering
• Maintenance
• Product Management
• Aviation
• Customer Service
• Verilog
• Military Aviation
• Vhdl
• Simulations
• Engineering
• Military
• Public Speaking
• Testing Instruments
• Microsoft Word
• Electronics
• Testing
• Electrical Engineering
• Military Training
• Military Experience
• Product Development
• Schematic
• Circuit Design
• Defense
• Troubleshooting
• Project Planning
• Navy
• Project Management
• Program Management
• Ltspice
• Teamwork
• Microsoft Excel
• Powerpoint
• Embedded C
• Soldering
• Integration
• Electrical Troubleshooting
• Outlook
• Digital Circuit Design
• Microcontrollers