Michelle Elijah
Dynamic Business Transformation Leader committed to fostering safe and thriving communities
- Role
- Customer Experience Lead at Fugro
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Michelle Elijah
I’m a Customer Experience leader based in Houston, TX, with over 25 years in IT, sales…
Experience
Customer Experience Lead
Sep 2022 — Present · Houston, TX, US
Started a new Customer Experience office to improve how we support and grow client relationships across the Americas. Built the foundation for a Customer Success function focused on retention, upselling, and long-term value.Grew the marketing function by aligning messaging with customer needs and sales and service goals, making sure events, campaigns, and communications drive engagement and support revenue growth.I work closely with sales, service, and innovation teams to turn customer feedback into better decisions and stronger results. I put tools and processes in place to track performance, improve engagement, and support long-term success.
Education
Marquette University
BS, Management Information Systems
1993 — 1997
Academy of Our Lady of Guam High School
College Preparatory
1989 — 1993
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