Michelle Dunn Rule
Partnering for Success in Cybersecurity | Customer Success Manager at One Identity | Relationship-Driven IAM Advocate
- Role
- Customer Success Manager at One Identity
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Michelle Dunn Rule
Hi! I’m Michelle, a Customer Success Manager at One Identity, where I help organizations get the most out of their investment in identity and access management solutions.My role is all about building strong, lasting relationships with our customers. I work closely with them to understand their goals, guide them through their journey with our products, and make sure they’re seeing real, measurable value. Whether it’s onboarding, adoption, or renewal, I’m here to ensure they feel supported every step of the way.I collaborate with a fantastic team to deliver a seamless experience. Together, we help customers solve complex security challenges, improve their IAM posture, and drive business outcomes.What I love most about this role is being a trusted advisor—someone customers can rely on not just for answers, but for strategic guidance. I’m passionate about turning feedback into action, identifying opportunities for growth, and helping customers thrive in today’s fast-moving digital landscape. What I’m focused on:Creating meaningful customer experiencesDriving adoption and long-term valueCollaborating across teams to solve problemsSupporting identity-centric security strategies
Experience
Customer Success Manager
Sep 2025 — Present · Dublin, OH, US
Education
Marshall University
Bachelor of Business Administration (BBA), Marketing
1987 — 1992
Skills
- Saas
- Wireless Broadband
- Call Centers
- Ip
- Talent Management
- Strategic Partnerships
- Contract Negotiation
- Selling
- Performance Management
- Crm
- Mobile Technology
- Cross-Functional Team Leadership
- Marketing Strategy
- Telecommunications
- Wireless Networking
- Invoicing
- Mobile Devices
- Coaching
- Solution Selling
- Cloud Computing
- Strategic Planning
- Wireless
- Cold Calling
- Sales Process
- Customer Satisfaction
- New Business Development
- Customer Retention
- Professional Services
- Unified Communications
- Customer Service
- B2b
- Sales Management
- Sales Presentations
- Mpls
- Cellular Communications
- Vendor Management
- Managed Services
- Integration
- Negotiation
- Microsoft Word
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