Michelle Donahue
Account Manager, K12 @Academian Inc
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WORK HISTORY
Account Manager, K12 @Academian Inc
Account Manager supporting K-12 partners, responsible for driving adoption, retention, and revenue growth across a portfolio of strategic accounts.• Own and grow a book of business through proactive relationship management, account planning, and expansion strategy• Partner with district leaders to align Academian solutions to instructional priorities and student outcomes• Serve as the primary point of contact for renewals, implementation success, and ongoing growth• Collaborate cross-functionally with Sales, Solutions, and Product teams to deliver high-impact customer experiences• Track KPIs tied to retention, revenue, and engagement using Salesforce and performance dashboards• Develop and execute strategic account plans to drive long-term customer value and expansion
EDUCATION
Salem State University
Bachelor of Arts - BA, English with a Professional Writing Concentration
Salem State University
Master of Education - MEd, Elementary Education
ABOUT MICHELLE DONAHUE
I help K-12 districts, higher-ed institutions, and EdTech companies turn technology into real outcomes — through strong partnerships, thoughtful adoption strategies, and customer experiences that actually drive renewal and growth.With 16+ years across education and EdTech, I bring a rare combination of classroom credibility and SaaS leadership. I’ve led Customer Success and revenue-focused teams where I\'ve supported districts, schools, and educators across North America with onboarding, engagement, retention, and expansion.My work sits at the intersection of education, customer success, and revenue — helping districts and institutions launch successfully, grow usage over time, and expand partnerships in ways that are sustainable for both schools and the business.I specialize in:• Driving product adoption and renewal in complex K-12 and Higher Ed environments• Building trust with educators, administrators, and partners• Scaling customer success motions that support retention and expansion• Translating school needs into clear, actionable strategies for EdTech teamsWhether I’m leading a CS team, managing strategic accounts, or partnering with districts, my focus is always the same: strong relationships, measurable outcomes, and long-term growth — for both schools and the company.
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