Michelle Dias
Operations Specialist managing contracts, procurement, data audits and operations. I support legal compliance, train teams, and assist Sales and Finance, ensuring seamless execution and Customer satisfaction.
- Role
- Operations Specialist at USDM Life Sciences
- Location
- Aurora, IL, US
- LinkedIn followers
- 500 followers
About Michelle Dias
At USDM Life Sciences, my role as an Operations Specialist has honed my skills in contract review, coordination, and process optimization. With a strong command of tools like Salesforce and an eye for detail, I ensure that staffing engagements and operational processes align seamlessly.Our team consistently collaborates with cross-functional departments, including legal and finance, to streamline operations and enhance client satisfaction. Through these efforts, we maintain the integrity and timely execution of contracts, contributing to the overall success and reliability of our services.
Experience
Operations Specialist
Jan 2023 — Present
Role Overview:1. Weekly Meetings: Regular meetings with “Contracts Specialist) to align processes and operations related to Staffing engagements.2. Contract Review and Coordination: Responsible for reviewing and coordinating various contract types (SOWs, COs, MNDAs, CDAs, MSAs) and ensuring they receive legal approvals.3. Legal Team Collaboration: Regular meetings with the legal team to address contract issues and collaborate on creating new contract templates.4. Termination Checklists and Timecards: Tracking and follow-up on “termination checklist” assignments and timecards to ensure accurate shutdown timing for consulting-side resources.5. PO Management: Frequent follow-up with AMs to ensure all necessary purchase orders are in place.6. Contract Oversight: Maintain oversight of expired MSAs and SOWs related to consulting engagements and follow up with Account Managers on these issues.7. Training and Support: Provide training to Account Managers and Sales Support teams on Salesforce and Box procedures.8. Process Improvement: Continuously work on creating and improving processes to enhance internal operations\' efficiency.9. Data Audit: Audit account, opportunity, and project records, ensuring data accuracy and completeness.10. New Client Integration: Provide support for integrating new clients, particularly in areas related to GxP, quality, and vendor questionnaires. Finance Team: Assist the Finance team with collections, billing delays, and tracking missing paperwork. CPQ Support: Support CBA Owners with product updates in CPQ and assist in implementing new products. Contracts: Support Account Managers and CBA Owners in creating new SOWs and COs when customization is needed and ensure opportunities and quotes are updated accordingly. SOW Template: Create SOW Templates. Insurance Requirements Review: Review client\'s insurance requirements and coordinate necessary changes with the Head of Administration.
Education
University of São Paulo
Dentist, Semiology
2003 — 2005
University of Sao Paulo
Bachelor's degree, Dentistry
2001 — 2005
Skills
- Dentistry
- Customer Service
- Forklift Operation
- Surveillance
- Security Operations
- Hiring
- Business Management
- Inglês
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.