Michelle Daniels Hodges
Cisco Asset Manager (CAM)
- Role
- Asset Manager at Cisco
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Michelle Daniels Hodges
Developed software program to accurately report the call center’s service level which had a major impact on government and corporate organizations day to day productivity.• Streamlined the process for associates to request time off by creating an e-form that eliminated paper and ensured adequate phone coverage.• Created database to store employment data for call center employees to expedite access to pertinent information.
Experience
Asset Manager
May 2022 — Present · US
Accountable to ensure that the customer asset is in the correct contract, location, and service coverage level. Lead orientation of Asset Management service for Cisco’s customers Accountable for onboarding new customers, asset aggregation/reconciliation using various data sources and present Business insights to customers. Learn customers\' processes relating to Installed Base data management and recommend changes to improve Install Base data management. Identify discrepancies and excecute processes for managing Move, Add Change, and Delete (MACD) activities. Provide ongoing IB (Asset) maintenance support to customers. Cross functional collaboration with the Customer, Sales and/or Partner to execute tasks.
Education
My Computer Career
IT Certification, Information Technology
2017 — 2018
Goldsboro High School
diploma , Business/Office Automation/Technology/Data Entry
1986 — 1990
Wayne Community College
Associates, Medical
1994 — 1998
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