Michelle Bowie

About Michelle Bowie

Passionate & empowering coach, mentor, and manager with over 17 years of mentorship in leading the action steps for peer to peer and team lead training, and management experience in mortgage operations that meet corporate strategy goals for coaching to succeed customer’s expectations and save excess time, money, and energy in rehiring by retaining customer service team members Subject Matter Expert in all things regulatory compliance in regard to developing team building/training, relationships, change management, operational planning, coaching and mentor, facilitation of enterprise projects (process improvements, new systems integration, and organizational restructuring) and competitive intelligence to foster stronger team collaborations Notable Coaching/Mentor Impacts: Diversity, Equity, & Inclusion + Belonging: Assisted Departments in communication training for managers to improve the relationships between team leads and entry-level staff members Decision-Making: Brainstormed with cross-domain leaders on internal coaching strategies improvements to help improve accountability Performance Management: Conducted follow-up checks with peers and team leads regarding progress during their initial 30/60/90 days coaching sessions, improving engagement and committed sessions by 25%+ Core Leadership Skills: • Ability to constantly learn new coaching techniques & strategies • Brilliant communicator that can demonstrate company missions/values clearly to influence proper coaching training techniques • Capable of managing complex employee data for Senior Leadership Teams at performance review meetings Top skills: Coaching Key Career Impressions: Lead a Six Sigma Green Belt project estimated to deliver $1M+ in savings by optimizing risk management through process automation initiatives, reducing human errors, and streamlining/updating systems. Saved $100K/audit in financial damages and lowered regulatory risk potential to 4%- by creating new coaching tools for managers and comprehensive training materials for employees leveraging Lean methodologies and cross-departmental input. Delivered a 6% increase in team productivity and empowered each member to handle 100 clients daily by analyzing KPIs to identify development needs and crafting targeted training, resulting in high NPS scores. Recouped $2M+ and saved ~$550K in escalated/customer callback hours by developing a new code for back-end reporting, including securing risk/legal team approval and creating training materials to rectify an error that impacted 1% of the mortgage portfolio.

Experience

1. Lending Operations Associate Manager

   Currently Seeking New Role

   Jan 2023 — Present