Michelle Cottom

WORK HISTORY

EDUCATION

ABOUT MICHELLE COTTOM

American Express (AMEX) is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. AMEX’s Business Payment Solutions provides businesses, of any size, an innovative way to access alternative sources of funding by helping companies improve their working capital and payment processes. As a traditional provider of corporate and purchasing card solutions, we’re now able to offer alternate lending solutions that are disrupting the B2B market place by using unsecured credit lines and risk management. You can discover more through our case studies in the Projects section of my profile. Learn more at americanexpress.com and connect with us on-facebook.com/americanexpress -twitter.com/americanexpress - I’ve worked for American Express for the vast majority of my career, and as a Senior Client Manager I\'ve developed many relationships, these range from our smallest UK to our largest Global customers across both the issuing & acquiring payment services business. My experience has spanned a number of industries, cultures, and business dynamics, and this breadth of understanding ensure business objectives and long term strategic plans are achieved for my clients. AMEX is a global business with over 150 years of history. AMEX has a well-defined structure and culture but it is also a business that has a strong growth mindset, which continually encourages innovation, growth & retention of its prestigious customers. This suits my working style as this means I can continually create value to my customer base. Client Management is all about engagement and collaboration both internally & externally across a number of business functions. This philosophy has ensured my customers not only receive a great experience, but a value-added Client Management approach which ultimately supports them achieving their business objectives.