Michelle Coombs
Director @The Tech Leader Network Ltd
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WORK HISTORY
Director @The Tech Leader Network Ltd
At The Tech Leader Network we help MSPs to retain customers, unlock profitability, and accelerate growth through operational excellence.Our commitment at The Tech Leader Network is singular - your success. We bring a pragmatic approach, rooted in hands-on experience, delivering solutions that tangibly impact you and your business. As specialists in Performance Improvement, our tailored MSP programmes draw from over 25 years of expertise, making us the go-to partner for ambitious MSP owners.If you\'re aiming high as an MSP owner, we offer comprehensive support: advice, coaching, consulting, and training based on insights gained from spearheading Service Delivery for MSPs. We\'ve been instrumental in fuelling the success of businesses like yours.Navigating the intricacies of operational excellence is our strength. Recognising the unique challenges MSPs encounter, from ensuring customer satisfaction to refining internal processes, we customise our services to suit your business, whether you\'re scaling up or an established player.Our approach is refreshingly straightforward and practical. Through immersive 2-day workshops and extended programmes, we provide tools and strategies that go beyond theory, immediately applicable to your business. Every step of the way, we\'re here to guide you, helping streamline operations, elevate customer experiences, and boost profitability. Your success is our mission at The Tech Leader Network.
EDUCATION
Open university
BSc, IT, Communications, Electronics, Maths
University of South Wales
MSc in Leadership and Management
ABOUT MICHELLE COOMBS
Performance Improvement Specialist with 25+ years transforming IT operations and service delivery for MSPs and internal IT teams.I work with MSPs struggling with: Spending too much time \"in the business\", instead of \"on the business\" Misalignment across Leadership teams High operational costs and customer satisfaction issues Service Managers set up for failure, firefighting instead of transformingAnd IT Professionals battling: Burnout and relentless demands Feeling stuck and not achieving their vision Communication, confidence, or imposter syndrome challengesMy mission: Eliminate Wild West Service Desks and transform them into streamlined Service Control Centres.Key ways to work with me:\"Five Minute Favour\"- Sometimes you just need pointing in the right direction Free Service Improvement Check → [Free Service Improvement Check]- 2-minute assessment to baseline your CSI maturity Oprising Platform - we\'ll even give you a 7-day trial to try it out with 381-point assessment and 1300+ improvement actions Tech Leader Network Consultancy - Deep-dive workshops and programmes including annual Oprising platform accessNeed something different? Let\'s talk.What others say:\"The stuff that came out of just day one is gold, and there is no one else in the industry that I know of that can tease that information out in the way that you have. Even walking away from day one without the finished document, I was like, “oh, I didn\'t even think about that!\"”\"Michelle answered questions that I had found difficult and gave advice on how I can increase our customer feedback rate on the service desk.\"\"Before working with Michelle, I was overwhelmed and unsure how to lead my team. With her help, I was able to communicate effectively, build trust, and create an environment that enabled my team to excel and achieve outstanding results.\"\"Michelle has a huge amount of knowledge and experience in service delivery and the IT industry as a whole. Her help has been invaluable to me and to my company in the last couple of years since we have been working together.\"\"To grow we need to surround ourselves with people who have different knowledge to our own, Michelle is one of those people.\" Together we\'ll transform your operations from chaos to control, helping you focus on what matters, ditch the chaos, and get stuff done.Lets Talk:h••••@oprising.com |(+44) 358 #MSPPerformance #BusinessCoach #TechLeadership #MSPKPIGeek
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