Michelle C.
Vice President, Service @ CRC Benefits | Employee Benefits Management
- Role
- Vice President, Service at CRC Benefits
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Michelle C.
CRC Benefits relies on over two decades of expertise in employee benefits as Vice President of Service. Collaborates on transformative initiatives such as Salesforce enhancements and robotic process automation to advance operational efficiency. Utilizing BPO, SaaS operations, and AI technologies in parter with product development teams. As a Licensed as a Health & Life Agent, ensures compliance and precision in service delivery while fostering vendor alignment through effective budget and contract management. Focused on innovation and service optimization, leads efforts to streamline processes and elevate team performance. Mentorship and adaptability are central to empowering teams, while strategic planning supports the company’s mission to deliver high-quality benefits solutions. Dedicated to driving digital transformation and continuous improvement in a dynamic industry landscape.
Experience
Vice President, Service
Feb 2025 — Present · Dallas, TX, US
Collaborate with Senior Leaders to align operational teams with quarterly business objectives, ensuring effective execution of plans. • Identify and mitigate risks in service implementation projects, enhancing communication and stakeholder engagement across the country. • Manage offshore vendors to optimize service delivery, overseeing BPO operations and maintaining a $2M annual budget for headcount and automation solutions.
Education
Naveen Jindal School of Management, UT Dallas
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2012 — 2014
Skills
- Insurance
- Health Insurance
- Disability Insurance
- Brokers
- Term Life Insurance
- Employee Benefits
- Call Center
- Benefits Administration
- Health Savings Accounts
- Sales
- Customer Service
- Team Building
- Strategic Planning
- Negotiation
- Healthcare
- Underwriting
- Group Insurance
- Life Insurance
- Health Care Reform
- Group Medical
- Process Improvement
- New Business Development
- Licensed Life & Health Insurance Agent
- Cobra
- Management
- Leadership
- Training
- Working with Brokers
- Account Management
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