Michelle Bohn
Vice President, Customer Operations
- Role
- Vice President, Customer Operations at R1 RCM
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Michelle Bohn
I am a Vice President of Customer Operations with 13 years of experience leading complex, end-to-end operations for large, consumer-facing organizations. I partner with executive leaders to drive customer success, operational excellence, and scalable performance across highly regulated, high-volume environments.My leadership spans front-end through downstream operational functions, with accountability for client relationships, service delivery, technology enablement, and performance outcomes. I have led enterprise transformations nationwide, including large-scale platform implementations, automation strategy, workflow standardization, and KPI-driven execution designed to elevate both financial performance and the end-user experience.I am known for translating strategy into results, leading teams through change, and building strong partner relationships. I thrive in fast-paced, experience-driven environments where operational discipline, customer trust, and brand reputation are critical to long-term success.
Experience
Vice President, Customer Operations
Dec 2025 — Present · Murray, UT, US
Education
University of Wisconsin–Oshkosh
General Studies
2010 — 2011
Aurora Academy
Certificates, Educational Leadership and Administration, General
2015 — 2017
University of Phoenix
Bachelor's degree, Bachelor of Science; Business Management
2020 — 2020
University of Phoenix
Associate's degree, Health Care Administration/Management
2011 — 2013
Skills
- Clairvia
- Presentations
- Behavioral Interviewing
- Employee Training
- Business Process Improvement
- Hospital Information Systems
- Kronos
- Healthcare
- Emergency Services
- Corrective and Preventive Action (Capa)
- Emr Training
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Employee Engagement
- Patient Registration
- Problem Solving
- Revenue Cycle
- Epic Systems
- Quality Auditing
- Emr
- Leadership
- Strategic Hiring
- Conflict Resolution
- Patient Safety
- Microsoft Office
- Collaborative Leadership
- Send Word Now
- Employee Recognition
- Healthcare Management
- Employee Management
- Change Management
- Team Leadership
- Onboarding
- Physician Relations
- Health Insurance
- Leadership Development
- Process Implementation
- Team Building
- Resolute Hospital Billing
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