Michelle Batchford
Vice President Client Developmemt @Fiserv
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WORK HISTORY
Vice President Client Developmemt @Fiserv
GB
Developing and implementing strategic business development plans with Tier 1 banks to increase revenues, maximise profit and deliver against defined targets / KPIs- Holding overall responsibility for the delivery of change to include innovation and cost reduction / revenue generation- Undertaking effective performance and contract management, including material changes to contracts- Agreeing SLAs for new services and amending existing SLAs to reflect changes to business practices- Supporting executive reviews with clients and acting as a second level escalation point for commercial issues, as well as dealing with any other strategic and longer term matters- Acting as the primary commercial and relationship interface for clients and ensuring the delivery of a first-rate service.
EDUCATION
Great Baddow High School
GCSEs incl. English and Mathematics
Writtle University College
BTEC Diploma in Horse and Stable Management
SKILLS
ABOUT MICHELLE BATCHFORD
A Director of Client Development with 20+ years of experience in driving significant business growth, and a track record of effective operational and contract management within the financial services sector. Skilled in directing projects / initiatives, implementing new processes and streamlining operations for optimal productivity. An expert in the development of new business with clients and ensuring delivery of products / services to the highest standard whilst motivating teams. Well-versed in working at a senior level to develop commercial strategies and plans to meet corporate aims and objectives successfully.
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