Michelle McChesney

About Michelle McChesney

I am an detail oriented it professional who takes great pride in all that I do. With…

Experience

1. Information Technology Specialist

   gWorks

   Jan 2024 — Present · Omaha, NE, US

   Maintain and improve gWorks\' technical systems, ensuring their smooth operation and continuous enhancement. Provide timely and effective technical support to both internal staff and external clients, addressing inquiries issues and request. Install and update software and hardware as required to ensure optimal system performance. Monitor security measures and ensure compliance with industry standards and best practices to safeguard data and systems. Troubleshoot computer problems efficiently, identifying and resolving issues promptly. Anticipate and report the cost of replacing or updating computer items to ensure adequate resources are allocated. Foster strong and lasting relationships with staff and clients, taking a partnership approach and delivering high-quality customer service. Act as the primary liaison between the IT department and tother departments within gWorks, promoting effective communication and collaboration. Develop, train, and facilitate the processional growth of IT employees at gWorks. Execute a servant leadership style to support the success of the IT team. Provide oversight for quality control measures to ensure the highest level of performance and reliability. Develop and execute courses of action to support and meet company objectives. Engage with clients regarding IT projects and support, representing gWorks at client-facing meetings as needed. Provide feedback to the Product Team on technical issues or enhancements to continuously improve out software platform. Develop internal processes and tools to efficiently execute gWorks\' obligations, such as migrating to cloud computing.

Education

• Metropolitan Community College

  Associate's degree

• Bellevue University

  Master of Arts - MA

• Bellevue University

  Bachelor of Science