Michelle Ambrosi
Virtual Support Specialist @The Home Depot
Signup · Get unlimited contacts
WORK HISTORY
Virtual Support Specialist @The Home Depot
US
Provide personalized remote support to professionals and homeowners across the U.S, Hawaii, and Puerto Rico- Manage leads, data entry, and document management for inbound/outbound inquiries with high accuracy- Achieved $2.4M in cross-sales by recommending complementary products and services aligned with project goals- Respond to inquiries via email and phone with high customer satisfaction, delivering detailed product information and troubleshooting guidance.
EDUCATION
Instituto Tecnológico Autónomo de México
Postgraduate Diploma, Marketing
UAM Universidad Autónoma Metropolitana
Bachelor's degree, Industrial and Product Design
ABOUT MICHELLE AMBROSI
I’m an Industrial Designer with 17+ years of experience, specializing in shop display and retail environments for national and international brands. I translate vision into actionable design across concept, development, and on-site delivery—balancing creativity with budget, schedule, and practical feasibility.Currently, I’m a Virtual Support Specialist with The Home Depot Virtual Apron Team, providing personalized remote support to professionals and homeowners nationwide. I’ve helped clients bring home improvement projects to life through precise product guidance, efficient data management, and thoughtful cross selling that fuels project outcomes.Key highlights-$2.4M in cross-sales by identifying opportunities to complement projects with the right products and services- Project impact across teams: created scalable process templates saving 20+ hours per SSC associate annually- Awards and recognition: Top Designer in District (KraftMaid); Q3 Specialty Department First in Region for Service vs Plan%(2022)- Cross-functional collaboration with artists, architects, contractors, vendors, and fabricators to deliver high-quality, cost-effective renovations and builds- Multilingual: English and Spanish (fully bilingual) enabling strong global collaboration.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.