Michelle Abreu
Project & Product Delivery Manager, Branch PMO @ Citi Wealth
- Role
- Project Manager, Branch Project Management Office at Citi
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Michelle Abreu
I’m a people first builder who thrives on turning big ideas into clear, structured execution. Curious, high energy, and driven by growth, I’m at my best when creating clarity and momentum across teams.I’ve spent much of my career supporting enterprise technology initiatives, often working at the intersection of business priorities, regulatory requirements, and digital transformation. I enjoy bringing structure to complex work and helping teams align, build momentum, and deliver meaningful change.I’m PMP certified and interested in opportunities across product, program, delivery, and strategy focused on digital innovation and enterprise transformation.Outside of work, you’ll usually find me pursuing growth through new experiences, challenges, and learning opportunities.
Experience
Project Manager, Branch Project Management Office
May 2024 — Present · New York, NY, US
Lead cross-functional delivery of enterprise branch technology initiatives supporting regulatory compliance, workflow automation, and branch modernization programs.• Serve as Business Project Manager partnering with Technical Program Managers and engineering teams across the Software Development Life Cycle (SDLC).• Led implementation of the Internal Do Not Call (IDNC) Expiry initiative, enabling expiration of 35M+ customer records to maintain Telephone Consumer Protection Act compliance.• Coordinate business readiness and post-deployment monitoring across branch and sales support teams, contributing to a 62% increase in eligible sales leads.• Manage governance cadence including PMO forums, Risk & Control reviews, and Legal & Compliance stakeholder sessions with Director and SVP-level audiences.• Coordinate migration of 60+ operational control reviews from end-of-life Microsoft SharePoint workflows to Xceptor automation supporting Virtual Branch Support.• Support ongoing production validation efforts by developing and standardizing Excel-based test script formatting frameworks, improving traceability, quality assurance, and release readiness; facilitate walkthrough sessions and training to ensure consistent execution across teams.• Partner with Technology PM to track scope, milestones, and change control across Xceptor ($2.3M), IDNC ($425K), and Next Generation Teller ($63M), supporting disciplined program delivery.
Education
Manhattan/Hunter Science High School
Advanced Regents Diploma
2013 — 2017
Baruch College
Bachelor of Business Administration - BBA, Computer and Information Systems
2017 — 2021
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