Michel Finschi
Global Head of Claims Operations - Managing Director @Marsh Risk
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WORK HISTORY
Global Head of Claims Operations - Managing Director @Marsh Risk
London, GB
Responsible to direct global, regional and country claims operations activities to optimize effective & efficient delivery of services. Plus drive a bold and innovative vision to transform our Claims Ops practice to continually deliver enhanced commercial value across internal stakeholders, and most critically, Marsh Clients.
EDUCATION
School of Economics and Business Administration Bern
B.Sc., Economics, Business Administration - Banking & Finance
SKILLS
ABOUT MICHEL FINSCHI
Insurance operations executive with 20 years international experience in insurance industry. Strong in transforming operations and establishing new operational capabilities for various functions. Proven track record leading high-performing teams across organizations and geographies to move strategic agendas forward. Worked and lived in Switzerland and the US, currently working in UK. Keynote speaker for Operational Transformation / Insurance Industry topics in the US and Europe.Professional Experience- 15 years in international insurance company that focuses on solutions for large global corporates; there, focused on building and leveraging operational capabilities for multiple functions, with tangible benefits for customers- Building & leading high-performing teams worldwide for various functions, in US locations, UK, Switzerland, India, Australia, Argentina, Hong Kong- 7 years as member of the Executive Leadership Team in Global Claims, reporting directly to the Global Head of Claims, built foundations for and actively supported the expansion of a strong reputation for prompt and fair claims handling, of which 3 years as Global Chief Operating Officer for Claims, further enhanced operational global platform and leveraged its capabilities for several stakeholders- Since Q1 2016 working with QBE Group in London, UK, as Global Claims Transformation Director, reporting directly to the Group COO. Overall lead of a Global Transformation Program for 2016 and beyond to deliver on communicated market commitments, incl. net claims savings of at least $200M p.a. recognised in P&L by end of 2018.Strong Personal Skills- Creative, energetic and rigorous executive with strong ‘execution’ skills & a passion for driving and obtaining results - Building environments,new ways of working for high performing experts to create high quality deliveries for the business- Highly committed and conscientious leader who fully identifies with the company- Quick intellectual grasp and very good conceptual skills, deals with difficult situations and complex circumstances- Good collaborative and communicative competence, bringing various cultures & considerations into a plan for action- Pronounced strategic and entrepreneurial thinking
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