Michele Young
Customer Excellence Manager at Avalara
- Role
- Team Lead, Customer Excellence Enterprise at Avalara
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Michele Young
A driven, client-focused individual with strong interpersonal skills, initiative, and attention to detail seeking a client-oriented position. Organized and effective, quickly learning technical and conceptual aspects of new products and services. Works successfully in team environments within a fast-paced, competitive marketplace. Proven record of receiving increased responsibility and recognition in positions held. •Fifteen years progressive operational, analyst and customer support experience with a concentration in technology software including technical proposal management and six years of staffing industry management experience. •Expert use of a variety of CRM and advanced analytic tools for reliable analysis of sales, supporting functions, product marketing and competitive analysis. Tools include Salesforce.com, Gainsight, Tableau, Pivotal, PMAPS, Qvidian, MS Word, Excel and PowerPoint.
Experience
Team Lead, Customer Excellence Enterprise
Jul 2025 — Present
Education
SUNY Geneseo
Bachelor’s Degree
Skills
- Salesforce.com
- Saas
- Crm
- Talent Management
- Enterprise Software
- Leadership
- Management
- Product Management
- Strategy
- Competitive Analysis
- Training
- Project Management
- Business Analysis
- Program Management
- Business Development
- Product Marketing
- Sales Operations
- Marketing
- Sales
- Sales Management
- Human Resources
- Professional Services
- Analysis
- Budgets
- Software as a Service (Saas)
- Customer Relationship Management (Crm)
- Forecasting
- Proposal Management
- Portfolio Management
- Inventory Management
- Vendor Management
- Recruiting
- Cross-Functional Team Leadership
- Business Process Improvement
- Account Management
- Microsoft Office
- Tableau
- Ms Excel Pivot Tables
- Procurement
- Project Planning
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