Michele Smeller

WORK HISTORY

EDUCATION

ABOUT MICHELE SMELLER

As a versatile executive with extensive experience translating business and technology strategies designed to innovate and elevate organizational performance, I have successfully built high-performing global teams, delivered high-quality solutions, and exceeded client needs. I’m known as an inspirational leader driven to create great places to work through transparent communication to spark innovation, effective relationships, and continuous learning.• Strategic Leadership• Organizational Transformation & Change Management• Portfolio, Program & Project Management• Operational EfficienciesStrategic LeadershipDecisive leader recognized for influencing cross-organizational collaboration and building resilient organizations. Created and implemented a multi-year organizational journey map that transformed the workplace into a high-performance learning culture, achieving world-class engagement scores of 85-92%.Organizational Transformation & Change ManagementProven track record in leading change initiatives that result in new and sustainable operational systems. Led merger to integrate three organizations that automated end-to-end processes and lowered operational risk. Achieved 50% reduction in audit findings and 60% reduction in security vulnerability backlog.Portfolio, Program & Project ManagementLed strategic projects and programs with exceptional ability in creating high-performing cultures focused on clear communication, proactively managing risks, and engaged leadership. Achieved 98% YoY on-time delivery of projects in ~$500M portfolio.Operational EfficienciesChampioned practical and scalable approaches to define and deliver client-focused business services, improving client satisfaction by 15% while reducing annual costs by 10%. Attained a 40% reduction in the meantime to restore and a 30% increase in mean time between failures for critical healthcare systems.