Michèle Simpson

Technical Advisor @Public Services And Procurement Canada Services Publics Et Approvisionnement Canada

Ottawa, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2024 — Present

Technical Advisor @Public Services And Procurement Canada Services Publics Et Approvisionnement Canada

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Engineering and Secure Computing

EDUCATION

N/A

University of Ottawa

Professional Development Institute, Prince 2 Practitioner

SKILLS

Windows 10 MigrationBugzillaSoftware AssetProgram ManagementStrategic PlanningSystem Center Configuration Manager (Sccm)Voice Over Ip (Voip)WebexProcess ImprovementTechnical SupportBusiness AnalysisZenworksSystem AdministrationItil V3Microsoft ProjectVisioScuba DivingVoipDisaster RecoveryCall CentersCa ClarityQuality AssuranceGcdocsTelecommunicationsAnalysisItilWindowsTeam LeadershipBusiness Process ImprovementStrategyCisco VoipBusiness ProcessActive Directory ExperienceProject PlanningSoftware DocumentationWindows 7 MigrationNetworkingTrainingCustomer SatisfactionSharepoint

ABOUT MICHÈLE SIMPSON

Bilingual military veteran with 15+ years of experience in telecom modernization, enterprise IT deployments, and technical project management across federal departments. Skilled in leading multidisciplinary teams, managing service desk operations, and delivering complex infrastructure initiatives. Recognized for strong stakeholder collaboration, analytical problem-solving, and high quality client service.CORE STRENGTHS• IT & Telecom Modernization (VoIP, Softphones, Infrastructure)• Project & Program Management (15+ years)• Team Leadership & Acting Management• Service Desk Operations Leadership• Requirements Gathering & Process Improvement• Budgeting, Scheduling & Risk Management• Stakeholder Engagement & Client Service Excellence

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