Michele Haun

About Michele Haun

I am a strategic Business Operations Leader passionate about building scalable systems…

Experience

1. Business Operations Consultant

   Northspring Leadership Consulting

   Oct 2022 — Present · Bloomington, IN, US

   Driving operational efficiency and strategic execution to support business growth internally and for clients• Create and Grow Business Operations Program: Launched and expanded a Business Operations service line within NorthSpring, offering project-based back-office system implementations and ongoing fractional operations support.• Lead Data-Driven Decision Making: Leverage business analytics and performance metrics to shape strategy, improve operational outcomes, and support informed decision-making.• Oversee Financial Management: Provide budgeting, forecasting, financial reporting, and cost control oversight to drive sustainable growth for both NorthSpring and its clients.• Manage Client Projects: Lead full-cycle execution of client engagements, ensuring strategic alignment, timely delivery, and high-quality outcomes.• Develop High-Impact Content: Produce customized resources—such as reports, dashboards, presentations, and toolkits—that empower clients and support business transformation.• Streamline Scheduling & Coordination: Orchestrate scheduling and communication across internal teams and client partners to ensure seamless project execution.• Drive Strategic Planning: Collaborate with leadership to craft and execute business strategies that align with NorthSpring’s mission and evolving client needs.• Enhance Process Architecture: Design, document, and optimize workflows to improve internal efficiency and elevate the client experience.

Education

• University of Baltimore

  Bachelor of Science (BS), Business Administration

  2001 — 2003

• University of Phoenix

  Master of Business Administration (MBA), Business Administration

  2005 — 2006

• Catonsville Community College

  Associate of Science (AS), Business Administration

  1998 — 2001

Skills

• Training
• Auditing
• Vendor Management
• Strategy
• Financial Analysis
• Forecasting
• Executive Management
• Business Process Improvement
• Analytics
• Executive Reporting
• Management
• Team Building
• Cross-Functional Team Leadership
• Leadership
• Nonprofits
• Project Management
• Wireless
• Salesforce.com
• Salesforce Administrator
• Financial Modeling
• Business Process
• Change Management
• Project Planning
• Data Analysis
• Team Leadership
• Erp
• Strategic Financial Planning
• Business Analysis
• Budgets
• Finance
• Access
• Financial Reporting
• Strategic Planning
• Call Centers
• Philanthropy
• Operational Analysis
• Integration
• Program Management
• Netsuite
• Telecommunications