Michele Ford

About Michele Ford

I am an accomplished and dynamic professional with a proven track record in driving operational excellence and maximizing staff performance across diverse environments. My expertise lies in streamlining processes and implementing effective cost-cutting measures, as demonstrated by successful payroll optimizations and meeting key performance indicators. I have a stellar record of fostering strong team dynamics, enhancing customer satisfaction, and spearheading growth initiatives aligned with financial objectives.With extensive experience in retail and healthcare settings, I excel in delivering high-quality asset management solutions, ensuring compliance with operational standards, and coordinating with cross-functional teams to drive sustained business growth. My commitment to leveraging strong organizational, multitasking, and communication skills enables me to excel in challenging environments and beyond.My core competencies include:• Team Training & Employee Engagement• Talent Recruitment & Retention• Performance Analysis & KPI Achievement• Cost Reduction & Payroll Optimization• Business Operations Enhancement• Strategic Planning & Execution

Experience

1. Asset Manager

   Baxter International Inc.

   Sep 2019 — Present · New Haven, CT, US

   In my role overseeing the Asset Advantage program, I am responsible for managing daily operations, including staffing, scheduling, training, and team development. My role involves leading utilization management through data collection, reporting, and analysis to drive operational improvements. Moreover, I ensure compliance with federal and state regulations, maintain operational standards for customer equipment, and manage inventory to optimize utilization levels. Additionally, I coordinate equipment delivery and retrieval to achieve operational excellence and high customer satisfaction. I collaborate with sales teams, customers, and suppliers to align financial goals, service plans, and growth opportunities.Key Achievements:• Surpassed key performance indicators by driving operational excellence, which resulted in a 25% boost in customer satisfaction.• Optimized payroll processes, cutting costs by 20% and enhancing resource allocation to improve overall efficiency.• Enhanced team dynamics by recruiting and coaching talent, leading to a 15% increase in staff morale and performance.• Maintained a safe and compliant environment by rigorously adhering to safety protocols, reducing incidents by 30%.• Forged strong partnerships with sales teams to achieve financial and profitability goals, contributing to a 10% growth in business revenue.

Education

• Westchester Community College

  BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

Skills

• Leadership
• Profit
• Store Management
• Loss Prevention
• Leadership Development
• Merchandising
• Hiring
• Store Operations
• Customer Service
• Retail
• Driving Results
• Visual Merchandising
• Inventory Management
• Inventory Control
• Employee Relations
• Human Resources
• Employee Training