Michele Carroll

About Michele Carroll

As an accomplished and results-based professional and multifaceted strategy and operational design executive who has built and earned the reputation as a collaborative relationship builder who has led successful and high performing teams and projects.Recognized as innovative, my greatest strengths include a strong customer focus that leads to improved client retention and satisfaction as well as improved outcomes for strategic clients and the business. What I offer: Solid career in pre-sales consulting, project management, account management, sales, and human resources. Proven track record of accomplishments in multiple business environments. A consultative approach to project management, relationship building, strategy development and execution, and employee/partner development. 10-year, 10X revenue growth strategy. Incremental client sales of 51% & 6-year 5X revenue growth. Multiple quarters of 90% quota attainment. 85% YOY client retention. Continued customer success and operational excellence.One of the “secrets to my success” is the diversity of my experience. I have supported enterprise commercial, public sector, SMB, and client sales teams by guiding them throughout the full customer lifecycle journey from providing consultative support for scope of implementations and technical projects to thought leadership and advisory service offerings.I pride myself on delivering world-class to my clients and colleagues. My knowledge of implementation methodology combined with my technical ability has enabled me to be a leader not only on the Solution Architect team, but also the “go-to” person for Directors of Sales, VP and many others throughout the organization. Specialties:Technology & Talent Management Six Sigma Certification Pre-Sales Consulting Project Management Operational Growth & Strategy Service & Sales Architecture Revenue Growth & Generation Partner Ecosystem Enablement Process & Talent Development Continuous Improvement

Experience

1. Director - Client Partners

   ICIMS

   Jul 2024 — Present · St Louis, MO, US

   I am excited to share that I have been promoted to the position of Director - Client Partners at iCIMS, starting August 1. Driving Value and improving the consultative and strategic approach to Services Sales within the overarching Sales Cycle is part of the critical path to Customer Success. With a World Class team - great things are on the horizon!

Education

• Saint Louis University

  Bachelor of Science - BS, Elementary Education

  1993 — 1998

Skills

• Account Management
• Human Resources Information Systems (Hris)
• Business Process Improvement
• Leadership
• Benefits Administration
• Salesforce.com
• Applicant Tracking Systems
• Talent Management
• Customer Service
• Customer Relationship Management (Crm)
• Saas
• Strategic Planning
• Software as a Service (Saas)
• Payroll
• Human Resources
• Process Improvement
• Employee Benefits
• Sales Process
• Hris
• Team Building
• Vendor Management
• Project Management
• Performance Management
• Crm