Michele Buschman

Chief Information Officer @American Pacific Mortgage

At American Pacific Mortgage (APM), we’re more than a top 10 retail mortgage bank. Our vision is to help Americans realize the dream of homeownership. APM is driven by our core values of Respect, Transparency and Scrappy, and we are 100% focused on making our Branch Managers and Originators look good. Our game changing loan programs and specialty products provide our Originators with the tools to create homeownership opportunities for the communities we serve. We are nimble in our day-to-day operations and fanatical about preserving our culture and the level of service and support we provide to our valued customers. Feel free to reach out and ask how American Pacific Mortgage can help you take your loan origination business to the next level. Learn more at Responsible for daily operations of the Information Services organization, which includes development, application support, desktop support, infrastructure, data management, project management. and security.* Increasing the maturity of the IS department, by implementing policy and procedures, including implementation of data security practices, business continuity and disaster recovery plans.* Vendor management of hosted solutions, including enterprise level LOS system.* Gap analysis of operations and technology to identify risks and efficiency improvement opportunities.* Strategic technology planning and budget management * Implementation of PMO, including project management policy and procedures, following PMBOK methodologies and practices.* Implemented a service focused IS department, based upon ITIL/ITSM practices