Michele Bryson

About Michele Bryson

As a service delivery manager, I have 20+ years of experience ensuring the continuity of business operations, advocating for the minimization of business and client impacts, and improving operational processes. I know how to juggle all of this while applying my strong background in technology operations to drive a diverse portfolio of services. I streamline facilities operations and expansions, working in cross-functional team environments to oversee operations facility renovations, expansions, and relocations. Collaboratively developing an interior design to optimize productivity. My professional passion stems from my desire to help people solve problems, whether that means promoting service delivery, minimizing risk, or serving as a liaison to build and preserve relationships. I am always willing to go above and beyond my job description to save company time and resources. Despite my lack of formal tech expertise, I even learned AV support to cut back on service call costs. I pride myself on pushing outside of my comfort zone to excel, all while applying my expertise in customer service, problem solving, and facilities management. My Strengths: CUSTOMER SERVICE: I collaborated cross-functionally across multiple departments to strengthen customer service standards to ensure customer satisfaction by overseeing security operations, janitorial services, and reception. SOFTWARE DEVELOPMENT SUPPORT: I developed an agile interior design for facility expansion to streamline software development. BUSINESS OPERATIONS: I have excelled in driving the continuity of business operations and service delivery and in authoring operating manuals to ensure high standards of performance across all service levels. PROJECT MANAGEMENT: Lead project teams that align with business operations to optimize productivity, facilities investments and logistics.Contact me at s••••••••@gmail.com

Experience

1. Manager, Facilities Services

   Charter Communications

   Sep 2017 — Present · Greensboro/Winston-Salem, NC, US

Education

• Radford University

  BS, Journalism

Skills

• Technical Recruiting
• Onboarding
• Leadership
• Real Estate
• Salesforce.com
• Applicant Tracking Systems
• Software Development Life Cycle (Sdlc)
• Customer Service
• Operations
• Client Relationships
• Human Resources
• Service Delivery
• Business Continuity Management
• Facilities
• Sdlc
• Interviewing
• Talent Acquisition
• Management
• Program Management
• Interviews
• Team Leadership
• Vendor Management
• Recruiting
• Project Management