Michele Bateman
Customer Success Principal at Yext
- Role
- Customer Success Principal at Yext
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Michele Bateman
As Customer Success Principal at Hearsay, I empower our top-tier financial services clients to optimize their use of our compliant social media, texting, and website solutions. This involves driving user adoption, communicating best practices, aligning, tracking, and measuring client goals, analyzing results demonstrating ROI, and fostering client innovation by surfacing digital transformation opportunities. I also focus on coaching and mentoring our Customer Success organization to ensure we embody the spirit of Kaizen and are constantly enhancing and up-leveling our advisory services in good partnership. Before my time at Hearsay, I developed and delivered multi-faceted video and digital media content programs at Say Media and spent a decade as an experienced business analyst and management consultant, championing various technology and process projects at IBM Global Services.Throughout my career, my goal has always been to deliver outsized impact and delight for my clients.Expertise- Trusted advocate across the customer lifecycle (implementation, adoption, training, renewals, upsells, and account management)- Exceptional people-building, networking, and communication skills- Strategic leadership and execution- Proven and effective change agent across large organizations- Non-profit management and volunteer Coordination - Multi-cultural business and education experience; polyglot and passionate globalist
Experience
Customer Success Principal
Aug 2024 — Present · Colorado Springs, CO, US
Hearsay was acquired by Yext in August 2024.
Education
McGill University
French
City College of San Francisco
Conversational French
Princeton University
BA
Skills
- Volunteer Coordination
- Leadership
- Start-Ups
- Change Management
- Strategic Planning
- Digital Media
- Event Planning
- Problem Solving
- Public Speaking
- Management
- Crm
- Business Strategy
- Volunteer Management
- Training
- Relationship Building
- Non-Profits
- Cross-Functional Team Leadership
- Marketing Strategy
- Project Management
- Program Management
- Consensus Building
- Nonprofits
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.