Michele Williams
Vice President of Customer Support Sr Director, Customer Support @QGenda
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WORK HISTORY
Vice President of Customer Support Sr Director, Customer Support @QGenda
Atlanta, GA, US
Transformed an underperforming Customer Support organization of 20 by enhancing hiring and training standards. • Scaled the team to over 80 across eight product lines, significantly improving morale and reducing attrition by half. • Introduced 24/7 support and centralized case management, driving KPI accountability. • Achieved a 300% increase in answered calls while maintaining a 4.8/5.0 client satisfaction score.
EDUCATION
McDaniel College
Bachelor of Arts (BA)
SKILLS
ABOUT MICHELE WILLIAMS
I am a strategic Operations Leader with a career-long commitment to Customer Experience…
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