Michele Stone

Experience

1. Sr Director, Global Head of Ifm Technologies and Data Solutions

   Cushman & Wakefield

   Dec 2015 — Present

   Lead global product management and technology strategy for Facility Management systems, focusing on technology innovation, data governance, and roadmap execution.Implemented compliance protocols to enhance security measures, resulting in a substantial reduction in the risk of cyber-attacks and overall security posture improvement.Spearheaded the consolidation of multiple dispersed technology systems, introducing a unified platform to streamline business processes, reduce operational costs, and improve data efficiency.Established a comprehensive Voice of the Customer feedback loop, driving continuous product and service improvement initiatives.Led the successful upgrade of Infor CRM from a legacy LAN client to a web application, cutting downtime from five days per incident to 5 minutes and revenue loss from $300K per day to Zero. Designed and implemented client experience portal that changed the way clients requested services from data driven forms to modern conversationalist protocols. Designed and implemented a digital spine network utilizing generative AI that seamlessly connected Service Now Tririga, Fexa, Yardi, I office, and home grown disparate client systems with the organizations preferred solutions. Reduced time to market from 18 months to 90 days which increased efficiencies of the facilities team by ninety percent and increased KPI’s and client satisfaction.Managed strategic relationships with internal stakeholders and external vendors, ensuring alignment of technology solutions with business objectOversaw core technology platforms, including FAMIS360, Service Channel, Sales Logix, VFA, Kykloud, Integration as a Service Hub, and various mobility applications.Directed key aspects of solution design, backlog management, vendor relations, contracting, and commercial roadmaps.Supervised and mentored a global team of project & delivery managers, BA\'s, system admins and training managers to ensure the successful delivery of solutions and services.

Education

• Northwood University

  BBA-Marketing Management

• Northwood University

  Bachelor's degree