Michele Shauck
Advisory Member @Ashland University
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WORK HISTORY
Advisory Member @Ashland University
EDUCATION
University of Phoenix
Master of Business Administration (M.B.A.), Business Administration and Management, General
Northern Kentucky University
Bachelor's degree, Health Services/Allied Health/Health Sciences, General
University of Cincinnati
Associate's degree, Respiratory Care Therapy/Therapist
ABOUT MICHELE SHAUCK
As a results-oriented Customer Success & Support Leader, I combine clinical, technical, and customer service expertise to develop and deliver transformative data driven strategies to global stakeholders in the healthcare and technology arenas. My drive for innovative enterprise optimization empowers me to integrate troubleshooting and analytical acumen to design and deploy solutions that turn around underperforming organizations and teams and optimize patient outcomes via cross-functional efficiencies. As an Agile project leader, I have led multiple simultaneous large-scale projects partnering with internal/external functions to analyze costs, benefits, risks, and customer requirements and align project scopes, schedules, objectives to deliver projects on time and within budget.Highlights from 15+ Years of Servant Leadership Growing Value, Relationships & ROI• As Timeless Medical’s Senior Manager of Customer Success & Support, I cut first time reply time from 42 minutes to six minutes, backlog tickets 60%, full resolution time from 397.9 hrs. to 40 hrs, and Requestor Wait Time from 86.9 hrs. to 9.4 hrs. I doubled SLA rate from 42.1% to 89.4% and raised customer satisfaction scores (CSAT) from 62.4% to 92.4% • As Cincinnati Children’s Hospital Medical Center’s (CCHMC) Senior EMR Analyst, I increased time focused on patient care by reducing Epic data entry and retrieval times 82% and overall clinicians’ times 75%. • As CCHMC’s Instructional Designer, I reduced training time from 4.8 hour to 2.8-hour training sessions expediting the training of 250+ new employees per month on Electronic Medical Records (EMR) documentation in EPIC.\"Personal relationships are the fertile soil from which all advancement, all success, all achievement in real life grows.\"Ben Stein“It is one of the most beautiful compensations of life that no man can sincerely try to help another without helping himself. Serve and thou shall be served.”Ralph Waldo Emerson
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