Michele Scarlato

Hotels Consulting @Hotel Manager

Rome, IT

Over three decades in international and national hospitality have maintained, if not increased, my passion for the Hotellerie. I have gained considerable experience from both management and business perspectives, combining hotel management together with operational skills, increasing productivity and revenue generation. My professional experience includes developing and leading teams to ensure consistency in delivering high levels of service, productivity and performance. Transfers in different countries and companies have further enhanced and diversified that experience, improving the ability to respond quickly and strategically to the continuous changes in our market conditions. Encouraging and motivating employee engagement, improving both productivity, the working environment and increasing guest satisfaction have been key factors in achieving results.When appointed as General Manager i have always improved results in hotels, implementing new strategies and procedures, transforming non-performing or loss-operating structures, i.e. Giardini Naxos and Palermo, into profitable structures with new client contracts and concrete financial result with no investment required other than personally creating successful new marketing and sales strategies.Core competencies include:Hotel & Resort Management / Revenue Growth & Enhancement / First-Class Guest Service / Team leadership / Pre-opening & Opening Experience / Banqueting & Conference Facilities / F&B Events / Sales & Marketing / Financial Planning & Reporting / Sales & Marketing / Web Marketing Effectiveness / Revenue & Reputation Management.

Westminster College GB - London -

Royal Society of Arts - First Certificate -

Grande Hotel Bretagne - Bellagio- CO-

Diploma in “Hotel Front Office and Concierge”

Munchener Volkshochschule - D - Munich-[

Goethe Zertifikat C 1 Oberstufe

IECS - The Strasbourg Graduate School of Management

Master de Langue (Niveau Avancé)