Michele Ricketts

Customer Success & Operations Leader | SaaS Expert | Driving User Experience & Business Growth | Cross-Functional Team Leader | Champion of Innovation & Continuous Improvement

Role
Customer Success at Zendesk
Location
Austin, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Michele Ricketts

Who am I? I\'m an \"outside-of-the-box\" thinker who thrives on interaction and…

Experience

  1. Customer Success

    Zendesk

    Sep 2024 — Present · Austin, TX, US

Education

  • The University of Texas at Austin

    HDO: A Good Idea is Not Enough: Persuading Like an Entrepreneur

    2019 — 2019

  • Coastal Carolina University

    Bachelors degree

    1999 — 2003

  • The University of Texas at Austin

    HDO: Maximizing Mental Agility

    2019 — 2019

Skills

  • Salesforce.com Implementation
  • Software Industry
  • Sales Operations
  • Professional Services
  • Paas
  • Network Architecture
  • Saas
  • Managed Services
  • Integration
  • Platform Architecture
  • Ip
  • Software as a Service (Saas)
  • Vmware
  • Force.com
  • Firewalls
  • Salesforce.com
  • Sales Enablement
  • Networking
  • Virtualization
  • Cloud Computing
  • Storage Area Networks
  • Security
  • Enterprise Software
  • Sales Management
  • Crm
  • Storage
  • Unified Communications
  • Solution Architecture
  • Go-to-Market Strategy
  • Business Alliances
  • Mpls
  • Voip
  • Channel Partners
  • Data Center
  • Disaster Recovery
  • Solution Selling
  • Cisco Systems Products
  • Vpn
  • Cisco Technologies
  • Strategic Partnerships

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Michele Ricketts — Customer Success at Zendesk in Austin, TX, US | Unifers