Michele Q.
Program Manager | Fintech, Payments & Compliance | MBA | AML/KYC | Process Automation | Customer Success
- Role
- American Red Cross
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Michele Q.
I’m a Program Manager with 8+ years of experience across fintech, payments, and e-commerce, specializing in AML/KYC, compliance, and process automation.I focus on building scalable, compliant systems that improve both operational efficiency and customer experience. I’ve led initiatives that reduced onboarding time from 48 hours to 15 minutes through e-KYC automation, delivered ~$2M in cost savings through payment optimization, and reduced operational costs by 60% by replacing manual processes with automation.I’ve partnered with cross-functional teams across Product, Engineering, Legal, and external vendors (including Experian and LexisNexis) to deliver end-to-end compliance and fraud prevention programs. I also improved investigation accuracy by 80% through training and process enhancements, strengthening risk controls while elevating team performance.With an MBA and a strong foundation in compliance, I bring a balance of strategic thinking and execution, and I enjoy turning complex challenges into structured, scalable solutions.Key Achievements:* 30% of headcount savings with e-KYC implementation and improvement of operational efficiency from 48 hours to 15 mins*$2 million SGD of cost-savings in the largest IKEA worldwide within a 3-year road map.
Experience
Mar 2026 — Present · Seattle, WA, US
Education
IMI International Management Institute Switzerland
Bachelor's degree, International Hotel Management
City University of Seattle
Master of Business Administration - MBA, Business Administration and Management, General
KDU University College
Diploma, International Hotel & Catering Management
IHTTI School of Hotel Management
Higher Diploma, International Hotel & Tourism Management
Skills
- Hotel Booking
- Business Development
- Customer Experience
- Front Office
- Teamwork
- Analysis
- Tourism
- Hospitality
- U.s. Office of Foreign Assets Control (Ofac)
- Customer Service
- Customer Satisfaction
- Training
- Time Management
- Hospitality Management
- Regulatory Compliance
- Hotels
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