Michele Piscitelli

WORK HISTORY

EDUCATION

SKILLS

ABOUT MICHELE PISCITELLI

I\'m an Application Data Analyst with 16 years of experience. Experienced and results-driven IT Specialist with a strong background in providing cutting-edge technology solutions to support business operations and enhance productivity. Committed to delivering top-notch technical expertise, strategic problem-solving, and effective communication to drive innovation and optimize IT infrastructure. Seeking an opportunity to contribute my skills and expertise to an organization that values excellence in technology. Key Competencies: 1.**Technical Proficiency**: Profound knowledge of diverse IT systems, software, and hardware components. 2.**Troubleshooting and Problem-Solving**: Strong analytical skills with the capability to identify, diagnose, and resolve complex technical issues promptly, minimizing downtime and disruptions. 3.**Team Leadership**: Experienced in leading and mentoring IT teams, fostering a collaborative and innovative work environment, and driving continuous improvement. 4.**Vendor Management**: Skilled in negotiating and managing vendor relationships to secure cost-effective IT solutions and services. 5.**Communication Skills**: Excellent verbal and written communication skills, enabling effective communication with technical and non-technical stakeholders. Professional Experience:**IT Support Specialist**- Provided top-tier technical support to clients, resolving hardware and software issues promptly and maintaining a customer satisfaction rate of 95%- Assisted in the planning and execution of IT projects, including system upgrades and migrations- Contributed to the development of IT documentation and knowledge base, enhancing team efficiency.