Michele Petrone
Change Manager @W. L. Gore & Associates
Signup · Get unlimited contacts
WORK HISTORY
Change Manager @W. L. Gore & Associates
Elkton, MD, US
Own enterprise Change and Release Management capabilities; lead strategy, governance, and execution.• Optimize ServiceNow Change module; ensure compliance with ITSM policy.• Facilitate weekly CAB and pre-CAB sessions across application and infrastructure changes.• Drive dashboard transformation with Performance Analytics; deliver real-time KPIs to leadership.• Deliver training to IT teams on Change/Release processes; author SOPs and bulletins.• Manage global communications via ServiceNow System Status module.• Partner with the ServiceNow team to prioritize enhancements, assist in release planning.
EDUCATION
University of Phoenix
Doctor of Management, Organizational Leadership and Information Systems
Widener University
BS, Information Services
University of Phoenix
MS, Information Services
Drexel University's LeBow College of Business
EMBA, Business
SKILLS
ABOUT MICHELE PETRONE
Professional Summary Strategic and results-driven ITSM leader with 15+ years of…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.