Michele Barbaccio

WORK HISTORY

EDUCATION

ABOUT MICHELE BARBACCIO

I am proud of being described as a “Unique Unicorn”. I have leaned on my years of operational excellence, team, client & customer care engagement teams, people leading, process improvement, product management, and reward management. A strong work ethic that was instilled in me at a young age. My father taught me that you must be an active participant in your career, understand your purpose and consider those that are in the process before you and what you need from them, and then also account for what those after you require to ensure success. No one person can work in a vacuum. All involved must be part of the team, working towards the same goals. You either succeed together or fail alone.In my current role at JPMorgan Chase, I enjoy end-to-end process improvement, problem solving, efficiency and forward thinking. Targeted objectives and stakeholder satisfaction are my key priorities, while continually focusing on compliance with and improvement of internal practices and performance indicators. I strive to bring a purposeful attitude and thorough strategic approaches with stakeholders, products, and team members. I am also an avid classic car collector/enthusiast. My previous roles included Operational, Product and Customer Care focus. I remotely managed internal and external teams, as Director of Business Operations, Customer Success and Implementation for 360insights, a Channel-focused SaaS industry leader. This opportunity resulted from 360\'s acquisition of Ohana Companies in 2019. Having been with the start-up company of Ohana since its inception, I was a lead contributor to the company’s overall growth and success while wearing many hats. Focus was placed on automotive aftermarket and service provider sectors with consumer and partner rebate, loyalty, marketing, and payment programs. Ohana Companies was created as the result of a founder split of PlusNetMarketing, with which I was an early employee. I progressed to the role of Vice President of Production, Print & Web for this Wilmington, DE technology company. Prior, I held the position of Sr. Production Manager for Pep Boys, directly involved in all aspects of Pep Boys print production, advertising, and marketing. Earlier, I worked as the Sr. Production Associate for Lyons Advertising & Marketing, and Sr. Graphic Designer/Production Artist for Ted Thomas & Associates. My career began as a freelance print/advertising production associate for Lewis, Gilman & Kynett, Foote, Cone & Belding, and The Tierney Group.