Michele McGovern

About Michele McGovern

I can turn boring into compelling, complicated into simple, confusing into fascinating. I…

Experience

1. Senior Staff Content Creator

   Successfuel

   Sep 1998 — Present

   Multimedia content creator: website story writing, video production, social media posting - engaging audiences and increasing clicks. Research, develop and write daily on business news and workplace issues. Produce and report business news for video content. Create daily social media content. Moderate/host webinars. Research and write in-depth executive reports on a variety of management topics. Meet daily deadlines for website content. Research and analyze markets for websites. Regularly copy-edit content.With long-time insight on the customer service and contact center industry, I have also been part of the Advisory Board for IQPC’s Call Center Week and Future Call Center Summit and have served as a Judge for Call Center Week Excellence Awards.

Education

• PennWest Clarion

  Bachelor of Science-cum laude, Communications

  1990 — 1993

Skills

• Quarkxpress
• Web Content Writing
• Storytelling
• Customer Service
• News Writing
• Headline Writing
• Content Development
• Publications
• Journalism
• Copy Editing
• Editing
• Content Strategy
• Publishing
• Online Research
• Ap Style
• Writing
• Creative Writing
• Writing for the Web
• Web Content
• Press Releases
• Digital Media
• Editorial
• Blogging
• Newsletters
• Customer Service Strategies
• Microsoft Office
• Proofreading
• Content Management
• Magazines