Michele Adams
Director of Outbound at ReachStrategic Operations Leader | Expert in Transformative Initiatives, Inclusive Leadership, and Revenue Growth | Proven Record in Employee Development and Brand Enhancement
- Role
- Director of Outbound at Reach
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Michele Adams
I’m a dedicated leader with a proven track record in steering transformative initiatives, fostering diverse and inclusive environments, and driving exceptional results across sales, project management, and customer care. My journey reflects a commitment to continuous learning, innovation, and a passion for developing high-performing teams.
Experience
Director of Outbound
Jun 2024 — Present
Lead, mentor, and manage a team of outbound off shore agents and supervisors.Develop and implement call center strategies to improve conversion performance, efficiency, and patient engagement.Monitor call center metrics and KPIs, and provide regular reports to senior management.Implement training programs to enhance the skills and knowledge of call center staff.Collaborate with other departments, including sales, marketing, product, and care delivery, to ensure a cohesive approach to patient service. Foster a positive and productive work environment that encourages teamwork and high performance.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.