Michele J. Muñoz

Program Advisor Customer & Business Development @Institute Of Reading Development

Achieved top performance rankings in sales environments, consistently exceeding sales targets and maintaining a leading percentile within the company for university sponsored programs • Accelerated revenue growth through strategic enrollment techniques, leveraging active listening, consultative discovery questioning, and a deep understanding of business drivers, challenges, and pain points to deliver solutions for diverse client needs• Excelled in objection handling and customer issue resolution with a solution-oriented approach, effectively articulating value propositions to influence purchasing decisions and boost conversion rates• Selected by multiple supervisors for high-impact projects, showcasing strong leadership and exceptional sales performance, ensuring seamless customer experiences while supporting overall business growth