Michele Iheukumere
Customer Engagement - APM Terminals NJ
- Role
- Head - Customer Engagement at APM Terminals
- Location
- Elizabeth, NJ, US
- LinkedIn followers
- 500 followers
About Michele Iheukumere
A results-driven leader with over 15 years of experience in ocean operations, customer experience, legal, and HR—built within the global framework of A.P. Moller-Maersk, the world’s largest integrated container logistics company.A career that has spanned continents—from Africa to North America— providing a unique lens on supply chain operations, port productivity, and end-to-end logistics. Currently leading strategic initiatives across the U.S. West Coast and Canada, driving terminal productivity, reducing port stays, and delivering meaningful customer outcomes.Passionate about building high-performing, engaged teams and creating alignment between operational excellence and customer value.If your organization is focused on transformation, innovation, and creating impact through logistics—I’d love to connect.Core Competencies• Customer-Centric Strategy• Stakeholder Engagement• Operational Agility• Team Leadership & Development• Process Optimization• Results & Accountability
Experience
Head - Customer Engagement
Dec 2025 — Present · NJ, US
Leading all post-onboarding customer interactions across multi-channel touchpoints, with ownership of strategic initiatives that enhance NPS, strengthen customer retention, and drive operational excellence. Focused on continuous process improvement and cross-functional alignment to elevate the customer experience end-to-end.
Education
Nigerian Law School
BL, Law
2004 — 2005
University of London
PG Diploma, International Business Law
2011 — 2013
Obafemi Awolowo University
LLB, Law
1998 — 2004
Queen Mary University of London
Master of Laws (LLM), Corporate Commercial Law
2011 — 2013
Queens College
High School
1991 — 1997
University of London
PG Certificate, Maritime Law
2011 — 2013
Skills
- Legal Writing
- Customer Satisfaction
- Customer Engagement
- Corporate Governance
- Legal Advice
- Customer Experience Management
- Due Diligence
- Licensing
- Customer Service Management
- Legal Research
- Negotiation
- Customer Relationship Management (Crm)
- Employment Law
- Legal Compliance
- Customer Experience
- Contract Negotiation
- Customer Service
- Contract Management
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