Michele Hamershock

About Michele Hamershock

Experienced Customer Service Supervisor with a demonstrated history of working in the food & beverages industry. Skilled in Customer Service, Sales, Team Building, Public Speaking, and Microsoft Office. Strong support professional with a Bachelor of Business Administration - BBA focused in Business Administration and Management, General from Cedar Crest College.

Experience

1. Customer Service Representative

   Evonik

   Feb 2022 — Present

   Execute customer service activities, including sales orders, sample order management, customer communications, customer master data, complaint entry and special handling tasks management.• Primary contact for Comfort & Insulation customers in the specialty chemical industries.• Continue to build and maintain customer relationships by assisting customers in placing orders efficiently, providing instructions on the use of E-Commerce tools, responding to inquiries on a timely basis, managing customer orders through the SAP system to meet customer requirements and C&I commitments, communicating any order updates related to order status promptly with customers.• Coordinate and maintain effective communications with Sales, Business Functions and Cross Functional Groups and 3rd parties concerning customer requirements, issues, feedback, as appropriate.• Proficient in SAP order management processes, systems & tools.

Education

• Cedar Crest College

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  1993 — 2012