Michele Gossman
- Role
- Sr Manager Partner Success and Enablement at Adobe
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Michele Gossman
Expert in the Cloud / SaaS Industry Customer and Partner Success - Extensive Experience in the SaaS / Cloud Industry I have 15 years’ experience with Adobe, Cisco Systems, and WebEx Communications in customer and partner facing roles, coupled with experience at small startups. In I joined WebEx Communications as part a team of 18 people forming one of the first Customer Success teams in the SaaS industry. I have been engaged and contributed to the incredible growth, adoption, and acceptance of the SaaS model by working with both technical IT groups on product roll out/launch and in building business relationship with executives to sponsor the technology and gain acceptance. I am exceptionally effective in building and growing both end customer and partner business revenue and adoption of SaaS services. I have been a consistent top performer within sales, post-sales support, and partner enablement organizations. Particularly effective in:*Increasing retention, usage, and adoption of SaaS technologies to drive revenue growth and upsell opportunities.*Building processes and programs that manage the customer and partner lifecycle, encompassing operational readiness, implementation, adoption, and retention practices.*Developing ongoing executive business relationships and driving cross-functional initiatives that provide efficiencies and maximize ROI.
Experience
Sr Manager Partner Success and Enablement
Jan 2023 — Present
Skills
- Customer Retention
- Product Management
- Demand Generation
- Strategic Partnerships
- Salesforce.com
- Enterprise Software
- Sales Enablement
- Partner Management
- Sales Operations
- Sales
- Program Management
- Cisco Technologies
- Start-Ups
- Management
- Cloud Computing
- Unified Communications
- Data Center
- Webex
- Analytics
- Project Management
- Lead Generation
- Partner Engagement
- Channel Partners
- Professional Services
- Saas
- Solution Selling
- Crm
- Customer Relationship Management (Crm)
- Sales Process
- Itil Certified
- Go-to-Market Strategy
- Business Development
- Managed Services
- Software as a Service (Saas)
- Software Industry
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