Michele Floeckher

Role
Director, Engineering & Product Operations at ServiceTitan
Location
Boston, MA, US
LinkedIn followers
500 followers

About Michele Floeckher

With a career spanning product development, go-to-market operations, and customer…

Experience

  1. Director, Engineering & Product Operations

    ServiceTitan

    Jun 2025 — Present

    At ServiceTitan, I engineer the operating system that connects strategy to execution within R&D and between R&D and the company.R&D Operations leads initiatives that drive everyday execution while fundamentally advancing how product, engineering, and design teams plan, build, launch, and invest. Key ownership areas include- Planning and Resource allocation: Partnering closely with Finance, Talent, Product, and GTM leaders to translate company strategy into investable capacity. This work includes annual planning cadences, forecasting, capacity modeling and hiring prioritization- Optimizing software development operations: Modernizing release systems, reducing cycle time, and improving quality-Release Management: Own release management evolution across distributed architectures, coordinating monolith and microservices deployment strategies to optimize velocity, safety, and reliability- Driving automation in product development lifecycle: Partner closely with internal product teams, AI engineers, enablement, and product leadership to build automation into the product development lifecycle, reducing overhead for product and driving clarity for downstream teams- Cultivate outcome-centric accountability: Develop dashboards, KPIs, and review cadences that ensure our teams are focused on the outcomes they deliver, not just the outputs- Program Management: Ensuring our most critical, cross-functional initiatives and programs drive forward with speed and clarity.

Education

  • The London School of Economics and Political Science (LSE)

    Master of Science, MSc

    2009 — 2010

  • Vanderbilt University

    Bachelor of Science, BS

    2004 — 2008

  • Roland Park Country School

    Roland Park Country School

Skills

  • Due Diligence
  • Public Speaking
  • Strategic Planning
  • Risk Assessment
  • Leadership
  • Government
  • Nonprofits
  • Organizational Development
  • Program Management
  • Research
  • Policy
  • Anti-Corruption
  • Management
  • Analysis

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Michele Floeckher — Director, Engineering & Product Operations at ServiceTitan in Boston, MA, US | Unifers