Michele Faulkner

WORK HISTORY

EDUCATION

SKILLS

ABOUT MICHELE FAULKNER

With 10+ years’ experience in Facilities Management, I have accumulated extensive knowledge and experience across front of house services which allows me to develop and implement clearly defined procedures and build efficient professional teams that exceed client expectations. Having worked for a number of financial service companies, I am comfortable communicating with executives, subcontractors and guests with the same confident friendly approach, that has allowed me to build trust at every level. I have a methodical and detailed approach to financial management which allows me to present budgets and savings initiatives with confidence. I have a passion for reducing our impact on the Environment and ensuring our client has an understanding of the importance of utilising sustainable methods and products. Key Skills Excellent communication skills both written and verbal, with the ability to adapt my style according to my audience. Communicating to the CEO and engineers or housekeeper with equal respect and confidence. Committed to reviewing and streamlining processes whilst continually striving to improve service standards. Multi-site team management. Strong Budgetary & Financial Management. Employment HistoryFacilities ManagerCushman & Wakefield for MS Amlin insurance December 2023 (current)Assistant Facilities Manager Cushman & Wakefield for MS Amlin insurance October 2022 Soft Services Manager Andron Facilities Management for MS Amlin Insurance | October 2018 - October 2022MS Amlin insurance is a global insurance company with their European head office based in The Leadenhall Building in London. Initially employed to manage the Facilities soft services in the UK, across 6 buildings, with a team of 15 employees plus subcontractor, covering sq. ft, with an annual base budget £500K. I have been responsible for adapting the soft service strategy in line with the changes in business, providing solutions to expanding services to multiple buildings, as well as playing a key role for the closure of locations, terminating contracts, managing redundancies situations and decommissioning requirements. During the lockdown of the Covid pandemic, under my management my team played a critical part in keeping the business running by maintaining a constant presence in the offices, facilitating the IT requirements, supplying office equipment to staff working from home, developing a process for managing incoming and outgoing mail allowing the business to continue working from home without interruption.