Michele Cameron

About Michele Cameron

Automotive executive with more than 30 years\' experience in positions of increasing…

Experience

1. Director, Consumer Affairs & Warranty Operations

   Kia America

   Aug 2010 — Present

   Direct the development and implementation of programs and policy and procedure for the Kia Motors Consumer Affairs Dept.(operational efficiency of the Kia consumer assistance center to maximize service levels and customer satisfaction performance in support of growth of the Kia brand, including business planning and early intervention processes and strategies to achieve objectives) and Warranty Operations (policy and procedure and systems development required to facilitate timely and accurate warranty claims payments to Kia dealers, timely and accurate recovery from factories and vendors, reporting and identification of key expense drivers and necessary action in support of reduction in those expense drivers and unnecessary warranty expense).

Education

• University of Redlands

  Bachelor of Science (BS), Business Administration

Skills

• Sales Operations
• Automotive Engineering
• Automotive Repair
• Budgeting
• Program Management
• Inventory Management
• Cross-Functional Team Leadership
• Arbitration
• Team Building
• Team Leadership
• Strategic Planning
• Call Center Operation
• Warranty
• Lemon Law
• Sales Process
• Profit
• Negotiation
• Pricing
• Retail
• Sales
• Process Improvement
• Quality Management
• Operations Management
• Customer Service
• Automotive
• Dealers
• Business Process Improvement
• Customer Satisfaction
• Powertrain
• Consumer Negotiation
• Dealer Network Development
• Automotive Electronics
• Call Center
• Management
• Automotive Parts
• Budgets
• Automotive Sales
• Call Centers
• Consumer Affairs
• Forecasting