Michele B Medved
Customer Solution Center Training Specialist @L.A. Care Health Plan
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WORK HISTORY
Customer Solution Center Training Specialist @L.A. Care Health Plan
EDUCATION
San Diego State University-California State University
Certificate in Instructional Design
Pepperdine University
MA in Educational Technology
SKILLS
ABOUT MICHELE B MEDVED
Welcome to my LinkedIn page. I have always been passionate about facilitating learning opportunities to improve workplace performance. I completed a BA in Organizational Psychology with an emphasis on Training and Development. I started my career as a Technical Writer, helping learners understand software and hardware with manuals, job aids, and training guides. I continued my career by specializing in Instructional Design, Change Management, and Performance Consulting. I have worked for Fortune 500 companies, including Intel, Kaiser Permanente, Toyota, and Farmers Insurance. Along the way, I obtained a MA in Educational Technology and certificates in Instructional Design. I love converting complex concepts to accessible learning content. One of my favorite parts of the process is working with SMEs to gather information. I have distilled my passion and expertise into an book, “The Guide to Working with Subject Matter Experts.”I have experience in diverse industries, including:Cloud-based softwareHospitalityFinanceInsuranceInformation TechnologyAutomotiveHealthcareBiotechnologyRetailMarket ResearchLocalization/Translation ServicesSpecialties: Instructional design, workshop creation, facilitation, delivery, e-learning, blended learning, on-demand learning, adult learning theory, needs analysis, competency development, performance management, social media tools, social media platforms, social learning, technical communication, resume writing and reviews, Articulate, Captivate, Rise, Storyline, Vyond, Talespin/VR, and gamification.
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