Michele B Medved

Customer Solution Center Training Specialist @L.A. Care Health Plan

Oak Park, CA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2025 — Present

Customer Solution Center Training Specialist @L.A. Care Health Plan

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EDUCATION

1997 — 1999

San Diego State University-California State University

Certificate in Instructional Design

2001 — 2002

Pepperdine University

MA in Educational Technology

SKILLS

Adult EducationTrainingWorkshop FacilitationInstructional DesignGamificationE-LearningCaptivateBlended LearningPerformance ManagementEmployee TrainingArticulate StorylineSnagitCurriculum Design

ABOUT MICHELE B MEDVED

Welcome to my LinkedIn page. I have always been passionate about facilitating learning opportunities to improve workplace performance. I completed a BA in Organizational Psychology with an emphasis on Training and Development. I started my career as a Technical Writer, helping learners understand software and hardware with manuals, job aids, and training guides. I continued my career by specializing in Instructional Design, Change Management, and Performance Consulting. I have worked for Fortune 500 companies, including Intel, Kaiser Permanente, Toyota, and Farmers Insurance. Along the way, I obtained a MA in Educational Technology and certificates in Instructional Design. I love converting complex concepts to accessible learning content. One of my favorite parts of the process is working with SMEs to gather information. I have distilled my passion and expertise into an book, “The Guide to Working with Subject Matter Experts.”I have experience in diverse industries, including:Cloud-based softwareHospitalityFinanceInsuranceInformation TechnologyAutomotiveHealthcareBiotechnologyRetailMarket ResearchLocalization/Translation ServicesSpecialties: Instructional design, workshop creation, facilitation, delivery, e-learning, blended learning, on-demand learning, adult learning theory, needs analysis, competency development, performance management, social media tools, social media platforms, social learning, technical communication, resume writing and reviews, Articulate, Captivate, Rise, Storyline, Vyond, Talespin/VR, and gamification.

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Michele B Medved — Customer Solution Center Training Specialist at L.A. Care Health Plan in Oak Park, CA, US | Unifers