Michelangelo Merino
Fan Experience Manager @LA Clippers
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WORK HISTORY
Fan Experience Manager @LA Clippers
Manager, Fan and Team Member Experience (Fan Experience Focus)-Driving world-class fan engagement and operational excellence-Lead operations for the Virtual Answers Portal, delivering innovative support solutions for fans—from event planning through post-event service recovery-Oversee the Fan Experience team deployment on event days, ensuring smooth and efficient operations across the stadium.Equip and support a team of 500+ Fan Experience Hosts by providing them with the tools, training, and guidance needed to deliver a premier guest experience-Champion a culture of service rooted in our core values: Genuine Care, Strong Character, Teamwork, and Ownership-Develop and deliver Fan Experience service training across multiple departments to ensure alignment in guest engagement-Lead recruitment, onboarding, and training for all Fan Experience Hosts-Manage key guest services operations including ADA services, Lost & Found, and the Answers Portal on event days-Collaborate with the marketing team for The Wall, ensuring Fan Experience remains a focal point of our brand and storytelling-Support the execution of the Vice President and Director of Fan Experience’s vision, consistently working to elevate the overall fan journey.
EDUCATION
Antelope Valley College
Associate of Arts and Sciences - AAS
California State University, Bakersfield
Bachelor of Business Administration - BBA
ABOUT MICHELANGELO MERINO
Fan Experience Leader | Culture Builder | Team Empowerment Advocate As the Fan and…
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