Michelangelo Merino
Manager, Fan & Team Member Experience @ Intuit Dome/Los Angeles Clippers
- Role
- Fan Experience Manager at LA Clippers
- Location
- Lancaster, CA, US
- LinkedIn followers
- 500 followers
About Michelangelo Merino
Fan Experience Leader | Culture Builder | Team Empowerment Advocate As the Fan and…
Experience
Fan Experience Manager
Apr 2024 — Present
Manager, Fan and Team Member Experience (Fan Experience Focus)-Driving world-class fan engagement and operational excellence-Lead operations for the Virtual Answers Portal, delivering innovative support solutions for fans—from event planning through post-event service recovery-Oversee the Fan Experience team deployment on event days, ensuring smooth and efficient operations across the stadium.Equip and support a team of 500+ Fan Experience Hosts by providing them with the tools, training, and guidance needed to deliver a premier guest experience-Champion a culture of service rooted in our core values: Genuine Care, Strong Character, Teamwork, and Ownership-Develop and deliver Fan Experience service training across multiple departments to ensure alignment in guest engagement-Lead recruitment, onboarding, and training for all Fan Experience Hosts-Manage key guest services operations including ADA services, Lost & Found, and the Answers Portal on event days-Collaborate with the marketing team for The Wall, ensuring Fan Experience remains a focal point of our brand and storytelling-Support the execution of the Vice President and Director of Fan Experience’s vision, consistently working to elevate the overall fan journey.
Education
Antelope Valley College
Associate of Arts and Sciences - AAS
2019 — 2021
California State University, Bakersfield
Bachelor of Business Administration - BBA
2021 — 2023
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